Discover the real message behind the absence of communication.
Finally, employees are happy and content – no significant arguing, questioning, or pushing back. We care about our people and have worked hard to meet their needs. This silence is proof that we’re finally on the right track. Right??
Maybe.
Just to be sure, silence (or a reduction in surfacing problems or issues) that lasts more than a few weeks is something you may want to investigate.
If employees are presenting problems and concerns to you, they have some degree of hope that the risk they’re taking in speaking up is worth the opportunity for improvement. When people stop coming to you with problems and concerns – is it because they no longer have any? You’ve removed every barrier, challenge, and resource issue? In our experience, when the employee/organization system is working well you’ll likely hear a steady flow of concerns, gripes, challenges, and issues. The more problems you solve the more likely you are to know when things arise and ‘hear’ evidence of more problems. On the other hand, when things get quiet (low whistle) you might have a problem.
Here are a few options to investigate the silence. The questions below are open and could easily lead to dialogue among multiple people in relationships where trust, safety, and hope are intact. The point of these questions isn’t to uncover any deep issues – just to see if the conversation is healthy, open, and natural.
“I notice that things are quieter lately – I’m hearing less about the obstacles and challenges that you’re dealing with in your work. What am I missing? What can I help you with?”
“What has been your greatest accomplishment and greatest challenge this week?”
“What can we/I do to better support you?”
We believe that it’s important to only ask questions that you REALLY want the answers to. So if you don’t want to be put in a position to respond to these questions, don’t ask them – YET. In the meantime, there are things you can do to prepare to respond in a way that creates safety and trust and sets you up for success.
If you do investigate and find that your questions are met with silence or reluctant response – there’s probably something deeper happening under the surface. Next steps could include strategic listening through team meetings, 1:1s, surveys, or town halls and following up with an informed thoughtful response.
